SHIPPING & EXCHANGE POLICY

This Shipping & Exchange Policy applies to physical products purchased through Pranakart.

​

1. Order Processing

Orders are normally processed within 1–3 working days after successful payment confirmation.

Orders may take longer to process during festivals, promotional periods, public holidays, high-volume sale periods or circumstances beyond our reasonable control.

​

2. Shipping Options

Pranakart currently offers shipping within India through designated courier partners, subject to delivery location and PIN-code serviceability.

​

Standard Shipping

Estimated delivery: 5–7 working days

Standard Shipping is available at the applicable shipping charge displayed at checkout.

Free Standard Shipping is available on eligible orders of ₹1,500/- or above, subject to PIN-code serviceability.

​

Expedited Shipping

Estimated delivery: 3–5 working days

Expedited Shipping is available at an additional shipping charge, subject to serviceability of the delivery location.

Orders qualifying for free Standard Shipping will be shipped through Standard Shipping unless the customer chooses Expedited Shipping and pays the applicable expedited shipping charge.

Delivery timelines are estimated from the date of dispatch and may vary depending on the delivery location and courier service.

3. Free Shipping

Free Standard Shipping is available on eligible orders of ₹1,500/- or above within India, subject to serviceability of the delivery PIN code.

Orders qualifying for free shipping will be shipped using Standard Shipping (5–7 working days).

Free shipping is available only for locations in India that are serviceable by our designated courier partners.

If the delivery PIN code is not serviceable for free shipping, the customer may be contacted regarding an alternative shipping arrangement or applicable shipping charges.

If you wish to receive an eligible order through Expedited Shipping (3–5 working days), the applicable expedited shipping charge will be payable.

Free shipping eligibility is calculated based on the eligible product value of the order and may be subject to product exclusions or promotional terms displayed on the website.

​

4. Shipping Charges

For orders below ₹1,500/-, applicable Standard Shipping charges will be displayed at checkout.

Expedited Shipping charges will be applicable irrespective of whether the order qualifies for free Standard Shipping.

Shipping charges, where applicable, will be communicated or displayed before the order is completed.

​

5. Delivery Timelines

The delivery timelines mentioned above are estimated working-day timelines and may vary depending on:

* Delivery location
* Courier availability
* Weather conditions
* Public holidays
* Remote-area delivery
* Transportation disruptions
* Operational delays by courier partners
* Circumstances beyond Pranakart’s reasonable control

The estimated delivery timeline does not constitute a guaranteed delivery date unless expressly stated otherwise.

​

6. Delivery Address

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for providing complete and accurate delivery information, including:

* Name
* House/Flat number
* Street
* Area
* City
* State
* PIN code
* Contact number

Pranakart shall not be responsible for delays, additional charges or failed delivery resulting from an incorrect or incomplete address provided by the customer.

​

7. Delivery Attempts

Customers should ensure that someone is available to receive the package where required.

If a courier partner makes an unsuccessful delivery attempt, the customer may be required to coordinate directly with the courier partner or provide additional delivery instructions.

​

8. Damaged Package

If the outer package appears damaged at the time of delivery, customers are encouraged to photograph or record the package before opening it.

If the product inside is damaged, please contact Pranakart as soon as possible with photographs/video of:

* The outer package
* Shipping label
* Internal packaging
* Damaged product

This will help us investigate the issue and provide an appropriate resolution.

​

9. Wrong or Missing Product

If you receive a product different from the one ordered, or an item is missing from your shipment, please contact us within [48 hours / 7 days] of delivery.

We may request photographs, an unboxing video or other information to verify the issue.

Where the error is attributable to Pranakart, we may arrange an appropriate replacement, exchange or refund.

​

10. Exchange Policy

Exchange requests may be considered for eligible physical products subject to:

* Product eligibility
* Availability of replacement stock
* Product being unused and in suitable condition
* Original packaging being retained where applicable
* The exchange request being made within [7 days] of delivery

Certain products may not be eligible for exchange because of their nature, hygiene considerations, customisation or other applicable restrictions.

Any product-specific exchange restrictions displayed at the time of purchase will apply.

​

11. Non-Exchangeable Products

Unless otherwise specified, the following categories may not be eligible for exchange:

* Used products
* Products damaged after delivery due to customer handling
* Personalised or customised products
* Products that cannot reasonably be resold for hygiene or safety reasons
* Digital products and courses
* Services and consultations

This does not affect any consumer rights available under applicable law.

​

12. Return Shipping

Where an exchange or return is approved due to an error attributable to Pranakart, Pranakart may arrange or bear the applicable return shipping cost.

For other approved exchanges, return shipping may be payable by the customer.

The applicable arrangement will be communicated when the request is approved.

​

13. International Shipping

International shipping, where offered, may be subject to additional shipping charges, customs duties, taxes, import restrictions and other charges imposed by the destination country.

Unless expressly stated otherwise, such destination-country charges are the responsibility of the customer.

​

14. Unclaimed or Returned Shipments

If a shipment is returned to Pranakart because the customer:

* Refused delivery;
* Was unavailable;
* Provided an incorrect address;
* Failed to respond to courier communications; or
* Otherwise caused the shipment to be returned,

additional shipping charges may apply for re-dispatch.

Refund eligibility, if any, will be handled according to the Cancellation & Refund Policy.

​

15. Contact Us

For shipping or exchange-related queries:

Pranakart
Email: pranakart@gmail.com
Phone/WhatsApp: 9071383919/9008529476.
Address: #244, 2nd Main Rd, Stage 2, ISRO Layout, Bengaluru - 560111.

Please mention your order number when contacting us.