CANCELLATION & REFUND POLICY

We aim to provide a clear and fair cancellation and refund process for Pranakart products, services and courses.

Different rules may apply depending on whether you have purchased a physical product, booked a service or purchased a digital course.

1. Physical Products

Orders for physical products may be cancelled before dispatch, subject to the order’s status.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return/exchange procedure.

If an order is cancelled successfully before dispatch, the eligible refund will be initiated through the applicable payment method.

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2. Services and Consultations

For appointments and consultations, cancellation requests should be made as early as possible.

Where applicable, customers may be permitted to reschedule an appointment subject to availability.

If a customer fails to attend an appointment without prior notice, the appointment may be treated as a missed appointment and may not be eligible for a refund.

Any service-specific cancellation terms communicated at the time of booking shall also apply.

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3. Courses and Digital Products

Because digital products and course access may be delivered immediately, cancellation or refund eligibility may differ from physical products.

Once access to a digital course, downloadable material or other digital content has been provided, refunds may not be available except where required under applicable law or where Pranakart specifically agrees otherwise.

If a course or digital product has a separate refund period or specific terms displayed at the time of purchase, those terms will apply.

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4. Incorrect, Damaged or Defective Products

If you receive:

* A damaged product
* A defective product
* A wrong product
* A materially different product from what was ordered

please contact us as soon as possible and preferably within [48 hours / 7 days] of delivery.

Please provide:

* Order number
* Photographs/video of the package
* Photographs/video of the product
* Description of the issue

We may review the information and arrange a replacement, exchange or refund where applicable.

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5. Refunds

Once a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.

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6. Non-Refundable Situations

Subject to applicable law, refunds may generally not be available for:

* Change of mind after a product has been appropriately dispatched.
* Personal preference regarding colour, appearance or natural variation where the product is correctly supplied.
* Failure to provide a correct delivery address.
* Failure to receive an order due to the customer’s actions.
* Used or altered products that are returned without an applicable defect.
* Digital products or courses after access has been provided, except where otherwise specified or required by law.
* Missed appointments where the applicable cancellation terms were clearly communicated.

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7. Promotional and Discounted Orders

Products, services or courses purchased under promotional offers may have special cancellation or refund conditions.

Where applicable, those conditions will be displayed or communicated at the time of purchase.

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8. Refund of Delivery Charges

Where a refund is approved because of an error attributable to Pranakart, applicable delivery charges may also be considered for refund.

In other cases, delivery charges may be non-refundable, subject to applicable law.

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9. How to Request a Cancellation or Refund

Please contact:

Email: pranakart@gmail.com

Phone/WhatsApp: 9071383919/9008529476.

Please mention your order number, booking details or course details and the reason for your request.

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10. Review of Requests

Each cancellation, return or refund request may be reviewed against the applicable policy, order status and circumstances.

Nothing in this Policy is intended to restrict any rights available to consumers under applicable law.

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11. Contact

Pranakart
Email: pranakart@gmail.com
Phone/WhatsApp: 9071383919/9008529476.
Address: #244, 2nd Main Rd, Stage 2, ISRO Layout, Bengaluru - 560111.